Did you know that if you review and modify your remuneration strategy on a proactive basis, you may be able to save thousands of dollars of tax each and every year?
Five-Star Client Service
It’s All About Relationships.
Most accounting firms talk about ‘client centricity’ as if it was some kind of new idea. At SBLR, it’s more than just a fancy phrase. Our practice was built on a foundation of providing Five Star client service experiences.
We enjoy getting to know our customers on a personal level, and we take their success personally, too. We realize that as business advisors, we play an important role in the growth and development of our clients’ businesses, and we take that to heart.
Excellent client service involves more than responsiveness – it demands proactivity and a steadfast commitment to not only meet our clients’ expectations, but to exceed them.
To ensure the highest levels of client service, we:
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Provide ongoing training for our entire team on the Five Star client service philosophy and have set up an internal committee with a mandate of continuous improvement
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Employ a full-time Chief Operating Officer who oversees the management of our accounting firm, to ensure efficiency, and enable the partners to focus on clients, instead of administration
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Employ a Quality Control Consultant who ensures strict adherence to the most up-to-date quality control standards
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Have developed close relationships and strategic partnerships with other exceptional service providers who may be needed by our clients
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Are active members of Enterprise Worldwide, an international network of independent accounting firms, providing us with international advisory capabilities and access to best practices around the world
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Are members of several industry associations and local chambers of commerce, enabling us to stay on top of issues affecting our clients
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Have invested in a business continuity and disaster recovery program to minimize the disruption to our clients in the case of unforeseen events.
