The Five Star Client Service Philosophy...

Let's face it - most companies talk about 'client-centricity' as if it was some kind of new idea. But at SBLR, it's more than just a fancy phrase.  Our practice was built on a foundation of providing 'Five-Star' client service experiences.

We enjoy getting to know our customers on a personal level.  And we take their success personally, too.  We realize that, as business advisors, we play an important role in the growth and development of our clients' businesses and we take that to heart.

Excellent client service involves more than responsiveness - it demands proactivity and a steadfast commitment to not only meet our clients' expectations, but exceed them. 

To ensure the highest levels of client service, we:   

• have trained our entire team on the 'Five-Star Client Service' philosophy and have set up an internal committee with a mandate of continuous improvement
  
• employ a full-time Chief Operating Officer who oversees the management of our firm to ensure efficiency
  
• employ a Quality Control Consultant who ensures strict adherence to the most up-to-date quality control standards
  
• have developed close relationships and strategic partnerships with other platinum-level service providers who may be needed by our clients
  
• are active members of Enterprise Network Worldwide, an international network of independent accounting firms with a mandate of sharing best practices
  
• are members of several industry associations and local chambers of commerce 
  
• have invested in a business continuity and disaster recovery program to ensure that service to our clients will not be disrupted by unforeseen events